Questions, answered plainly.

Most schools are live within days, not months, on our standard cloud. Larger, multi-branch schools or those requesting dedicated infrastructure take longer — we'll give you a specific timeline once we understand your school's size and setup.

Yes. We support bulk import for students, staff and historical academic records. Our onboarding team works with your existing data — Excel sheets, another ERP's export, or paper registers — to get your school's history into EduCampusOS accurately.

No. EduCampusOS is cloud-hosted and managed by us — no server to maintain, no IT staff required on your end. Your admin team just needs a browser.

Yes. Every module is included, and each school switches on only what it uses. Inside a module, individual features can be switched on or off too.

Yes. A group can run several branches with branch-level access, a branch switcher and cross-branch reporting on the Enterprise plan.

It can take attendance and transport scans from biometric or RFID devices, by a web connection from the device, by importing a file, or from a keyboard-style scanner. Talk to us about your specific devices.

Correct. Pricing is set by which size category your school falls into (Small, Medium, Large, Enterprise) and which service tier you choose (Basic, Advance, Premium) — not by headcount. Admitting more students doesn't change your bill mid-year. See Pricing for the full breakdown.

None. SMS, WhatsApp and email notifications are all fully included in your subscription — no per-message charges, ever. No setup fees, no per-module unlock fees, no surprise renewal increases. What you're quoted is what you pay.

Every student, staff, financial and academic record you've entered is yours to export, any time, in a usable format — not a locked file only we can open. No exit fees, no friction designed to make leaving harder than staying.

Where a school switches it on, parents pay invoices by UPI, card, net banking or wallet, in the EduCampusOS app, the web portal or a payment link. Cashfree Payments processes the payment and settles it to the school’s own bank account, and the invoice marks itself paid. See online payments.

The school pays it. It is not added to the parent’s invoice. Ask us for school pricing and we give the charges in writing before your school turns online payments on.

Yes. The DPDP Act (India's national data-protection law) requires consent capture, data export, right-to-erasure and breach-notification — all built into the platform. See Security & Trust for the full detail.

Yes, on request — large trusts, multi-branch groups and boards with data-residency requirements can move to dedicated infrastructure that isn't shared with any other school. Talk to us for details.

Access is role-based — a librarian sees library records, a bus driver sees the route, a teacher sees their own classes. No one on our team or yours sees more than their role requires, and every action is logged.

Class IQ answers a student's question about their subject using only their own teacher's uploaded syllabus material — every answer is cited back to its source, and if the material doesn't cover a question, Class IQ says so instead of guessing. It's live today. See Class IQ for a real example.

Yes — both are live. The Report Assistant answers plain-English questions using a fixed set of pre-approved, security-reviewed report templates (it never writes its own queries), scoped to what the asking role can see. The Library Study Assistant answers questions about one library resource at a time — a PDF, audiobook, or video a student has open — strictly from that resource's own content, and is enabled per school. See the AI layer for the full detail.

Yes. The Android app is on Google Play and the iPhone app is coming soon. Every role gets its own app: parents, students, teachers, every member of staff and bus drivers. Parents get attendance, fees, results, the diary, notices, meeting bookings and the live bus map. Teachers take roll and post the diary. Drivers run their trips. School leadership uses the web app on any screen. You can try the app in your browser on the Mobile apps page. See Mobile apps.

Your school gives you a User ID and password. Install the app, sign in with them, and choose a new password the first time. If your school has two-step sign-in on, you will also enter a code. Forgot it? Ask your school office, or raise a case from the website.

Yes. Parents and staff can raise a case from the app, follow it to the end and reopen it if the problem is not solved.

Once you're a customer, use Raise a Case from inside EduCampusOS — you'll get a case reference number immediately and an email confirmation, and our team tracks it through to resolution. Not logged in, or not a customer yet? Talk to us and we'll take it from there.

Every case is given a priority and a reference number when you raise it, with response and resolution targets agreed for your school. Fixes are tested before they are closed, and you get a plain-language note on what changed. Raise a case from the website or the mobile app. See how we support you.

Yes — onboarding includes guided setup, and Advance/Premium plans include dedicated onboarding support. Raise a training request as a case any time after that.