Questions, answered plainly.

Most schools are live within days, not months, on our standard cloud. Larger, multi-branch schools or those requesting dedicated infrastructure take longer — we'll give you a specific timeline once we understand your school's size and setup.

Yes. We support bulk import for students, staff and historical academic records. Our onboarding team works with your existing data — Excel sheets, another ERP's export, or paper registers — to get your school's history into EduCampusOS accurately.

No. EduCampusOS is cloud-hosted and managed by us — no server to maintain, no IT staff required on your end. Your admin team just needs a browser.

Correct. Pricing is set by which size category your school falls into (Small, Medium, Large, Enterprise) and which service tier you choose (Basic, Advance, Premium) — not by headcount. Admitting more students doesn't change your bill mid-year. See Pricing for the full breakdown.

One, and we tell you upfront: SMS and WhatsApp messages are billed at the same pass-through telecom rate we pay, since that's a real third-party cost no vendor can absorb into a flat fee. No setup fees, no per-module unlock fees, no surprise renewal increases.

Every student, staff, financial and academic record you've entered is yours to export, any time, in a usable format — not a locked file only we can open. No exit fees, no friction designed to make leaving harder than staying.

Yes — consent capture, data export, right-to-erasure and breach-notification workflows are built into the platform. See Security & Trust for the full detail.

Yes, on request — large trusts, multi-branch groups and boards with data-residency requirements can move to dedicated infrastructure that isn't shared with any other school. Talk to us for details.

Access is role-based — a librarian sees library records, a bus driver sees the route, a teacher sees their own classes. No one on our team or yours sees more than their role requires, and every action is logged.

Class IQ is adaptive practice mapped to your school's actual syllabus — it adjusts each student's questions in real time and gives teachers a plain-language gap report per student, per topic. It's live today. See Class IQ for a real example.

Yes — both are live. The Report Assistant answers plain-English questions using a fixed set of pre-approved, security-reviewed report templates (it never writes its own queries), scoped to what the asking role can see. The Library Study Assistant answers questions about one library resource at a time — a PDF, audiobook, or video a student has open — strictly from that resource's own content, and is enabled per school. See the AI layer for the full detail.

Once you're a customer, use Raise a Case from inside EduCampusOS — you'll get a case reference number immediately and an email confirmation, and our team tracks it through to resolution. Not logged in, or not a customer yet? Talk to us and we'll take it from there.

Yes — onboarding includes guided setup, and Advance/Premium plans include dedicated onboarding support. Raise a training request as a case any time after that.